Refund/Return

Trekmad have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

If you want to return instantly, when the rider infront of you then you have to paid the delivery charge then you can return instantly.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trekmad.official@gmail.com or contact at 01829219212. Please note that returns will be picked from your address. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how we will receive the package.

You can always contact us for any return question at trekmad.official@gmail.com or contact at 01829219212

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • if the product has been damaged.
    •
  • If the item has been washed.
    •
  • If you request for return or refund after 15 days.
    •

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 01 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at trekmad.official@gmail.com.

    View all